Basic Troubleshooting for the iPad

  • For issues where the iPad does not appear to connect to the Internet:

    Are there other online apps that cannot load or will not run/error?

    • If not, it may be the app itself.
    • Double press the home button to bring up the quick launch screen and swipe the app up to fully close the app.
    • If so, check to see if the iPad can reach the internet using the web browser Safari

    Can you reach the web through Safari?

    • If so, again it may be the app or the service that provides the app it down / unavailable.
    • If not, the iPad may not be on the wireless network.
    • Tap Settings > Wifi > Then the name of your network there should be an IP address in the boxes there like 10.x.x.x or 176.x.x.x or 192.x.x.x If there are wifi bars, but no numbers in those fields, the iPad is connecting to the wireless router in your house, but it is not connecting to the internet overall.

    If the iPad is not connecting to a home network here are a few things to try:

    • Try turning on “Airplane” mode waiting 30 seconds and then turning it off again
    • Try re-booting the iPad by holding the power button for 7 seconds to get “Slide to turn off” and turn off.
      • Wait 30 seconds and power back on.
    • Try “forgetting” your home network
      • Settings – Wifi then tap on the little blue (i) next to your home network’s name. Then tap “forget network”
    • Tap on your home network again and then put in the wireless password to re-connect
    • If all else fails, you can “Reset” the network settings on the device itself. This is kind of the nuclear option of network repairs as it will delete all wireless networks that the devices have been on and all networking settings will be reset to factory defaults.
      • Tap Settings – General, scroll to the bottom and tap “Reset”
      • Tap “Reset Network Settings”
      • You will need to re-sign to all networks again by putting in the correct password for the wireless networks as you connect to them.

Troubleshooting App Related Issues

  • If you have an app that is misbehaving (crashing, appears “hung” on a screen):

    • Can you press the home button and exit from that app and go into another app?  If so, does the other app launch and work without issue?
      • Completely close out the misbehaving app my double-pressing the home button to bring up the quick launcher and swiping up to fully close the app
    • Re-launch the app – does it work now?
      • If not, force quit the app by pressing and holding the power button for about 7-8 seconds and the “Slide to Power Off” appears
      • Press the home button for about 10 seconds. At about 10 seconds the screen will flash and then drop the home screen.
    • Re-launch the app – does it work now?
    • If you have not been focused by Casper, and you cannot press the home button to exit the app (i.e. the app is completely locking up the screen)
      • Press and hold BOTH the power button and the Home Button for ~10 seconds and the entire iPad will turn off.
      • Press the power button to restart the iPad
    • Check and see if the app has an update that needs to be installed
      • Tap on the AppStore and then on Updates
      • If so, install the update
    • Some apps have been updated and require the latest version of iOS to be on the iPad.
      • Does the iPad have an iOS update that needs to be installed?

    If none of the above resolved the issue(s), please stop by the Tech area for assistance.

Restricting Social Media

  • Below is the guidance on what possibly to restrict in reference to social media:

    • Remove the Facebook, Twitter and other social media apps of concern. Some others you may not be aware of or are thinking about are Kik, Vine, SnapChat, FireChat, Instagram, Facebook Messenger, Tumblr, SnapSave, YikYak. To Remove long press and hold the app icon until it wiggles and then tap the little “x” to delete.
    • In Settings>General>Restrictions: (Set a passcode for the restrictions – different from the lock screen passcode)
      • Turn Off Installing of Apps
      • Turn Off In-App Purchases
      • Under Apps > Remove the check on 17+ – That should catch some social media sites and apps that are missed.
    • Under Websites
      • Select “Limit Adult Content” (This is just a grouping to allow them to restrict websites individually)
      • Under Never Allow
      • Add a website:
      • Add a website:
      • Add other websites which may create concerns…
    • Under Privacy
      • Twitter – Set to Don’t allow changes
      • Facebook – Set to Don’t Allow changes